Helpdesk officer

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HELPDESK FIRST LINE

Ipex is a dynamic and growing Belgian SME specialized in variable data management and smart printing solutions.

We offer a wide range of IT-services such as data base management and IT processes automation that we couple with a print shop at the cutting edge of the innovation.

Being able to provide top tailored made solutions to our customers (small, mid-size or major players) requires a lot of rigor and precision from every employee. The ability to translate customer needs and expectations into specific and reliable IT language is also a major asset in our business.

Therefore, our company is looking for Helper

 

Are you our new colleague?

– Providing first level support and transferring unresolved requests, in the form of a ticket, to other employees in the IT department.

– Keep users informed about the status of their requests.

– Manage the incident resolution process and track incidents from initial assessment to final resolution.

– Provide relevant and useful information to IT management (dashboards, statistics, malfunctions).

– Ensure user satisfaction by providing a customer-oriented service.

– Continuous improvement is his/her motto.  As such, he/she is a source of proposals.

tools : JIRA

 

We offer you:

An attractive salary package;

A dynamic work environment in an innovating IT sector.

 

Application:

If this role is of interest to you please send us a recent copy of your CV with a cover letter explaining why this position is of interest to jobs@ipexgroup.com

Our company is located in Saintes (Tubize) and Herstal (Liege).