Customer Solution

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Job offer – Customer Solution

The Customer Solution function is crucial for a company as it serves as the gateway for resolving customer inquiries.
The person in this role is expected to establish a professional and trustworthy relationship with our customers and internal services.


Your responsabilities:

  • You play a key role in the company, acting as the interface between customers, Project Managers, IT, and production in both French and Dutch.
  • You are responsible for the internal follow-up of sales team quotes from start to finish. You also prepare service quotes for ad hoc customer requests.
  • You ensure that orders are produced on time, adhering to internal procedures and schedules.
  • You oversee the resolution timelines for requests and the planning of all complaints.
  • You delegate requests to your counterparts in Production and IT and are responsible for monitoring the response times for these tickets.
  • Key account Customer Sales for the launch of the new ERP Navision. Closing files for invoicing.
  • You rotate tasks with other team members (answering calls, welcoming visitors, checking suppliers, handling mail, organizing training sessions, etc.).


Your profile :

  • IT/Office Skills: Proficiency in Windows, including Excel. Experience with NAVISION is a plus, or another ERP system.
  • Languages: Dutch/French
  • Experience: 4 to 5 years in a similar role
  • Skills: Multitasking, confidentiality, customer empathy, synthesis skills, flexibility, structured working, and determination

Worklocation?

  • Saintes, Brabant Wallon

Wij bieden jou:

  • An attractive salary


Apply now

Send your CV and motivation tojobs@ipexgroup.com.